Shipping Policy

This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms:

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping and delivery options?

In-Store pickup

In-store pickup is available at our shop 334 fremont street, San Francisco, CA 94105 USA

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free shipping on all orders, both local and international shipping.

Once your order is packaged and shipped out, we will send you an email with tracking information

International Shipping

We offer worldwide shipping, Free shipping is valid on all international orders

For information about customs process:

Email contact@officialpolkadotchocolate.us
Call toll free at +1(661)727-3664
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Approximate Shipping Times

a) USA ~ 2 to 5 business days (Tracking system available)

b) Canada ~ 3 to 5 business days (Tracking system available)

c) Rest of the world ~ 5 to 7 business days (Tracking system available)

What happens if my order is delayed?

in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 5-8 business days.

This may especially be true during the busier holiday seasons at the year’s end (November to December months), during promotions or other instances.

Cancelling an Order

Once an order is placed, we will not be able to cancel the order if it has already been processed.

If order is cancelled within 30 minutes before your order is PROCESSED there is a transaction fee of $20 per each order

If you reach out and we tell you it is processed, the order cannot be cancelled.

Please do email us at contact@officialpolkadotchocolate.us as soon as possible if you’d like to cancel an order that you have just made.

If you have any questions regarding our shipping Policy, please email us at contact@officialpolkadotchocolate.us and we will be ready to assist you!